Archives: Testimonials

We purchased a home that has a hard wired security system but we did not get the necessary codes to operate the system from the previous owners, so basically, we had a system that we could not utilize.  I called KSHO Alarm Service and spoke to Ken Shorter.  After I explained our security system and asked if he could unlock my system so that we could use it,  he explained that he was already in our area and could come to our home within 15-20 minutes.  Upon arrival, he and his fellow technician, Carl, explained that they could indeed have the system unlocked and operational.  They proceeded to do exactly what I needed to get the system working.  Then Ken, very patiently, explained how to operate my system and all of this service took less than an hour.  We were very impressed with the service we received as well as their technical expertise and would not hesitate to recommend them highly to anyone.

My commercial building in Houston became vacant and I needed an alarm that I could arm and disarm from home. I called around and got a few bids. I talked to Ken Shorter about putting in an alarm, he was excellent in explaining all the different options. His price was excellent and he said he could get to it right away. I ended up going with Ken and his company. He and his team went over to my building right away and installed the alarm. One time soon after the system was installed, I got an alarm on my phone, but I needed someone to go to the building to adjust one of the motion sensors. I hated to ask him, but he stopped what he was doing and went back to the building where he fixed the problem. He has come back a couple times to adjust the system. I could not be happier with his attention to detail, and knowledge of the alarm systems. I don’t think I could have made a better choice going with Ken. I highly recommend KSHO Alarm Service and Ken Shorter. Thanks for taking care of me.

KSHO ALARM SERVICE INC. of Houston has well over two decades of expertise across burglar, fire, integrated cameras, and monitoring.  But don’t just take our word for it…

Six Stars on a scale of 5.  Outstanding customer service.  There are many companies who provide alarm services; however, what sets this company apart from the others is “customer service.”  They went above and beyond to provide me with superior service, a trait that sometimes gets lost in today’s competitive environment.  I wholeheartedly recommend the company and I am telling my friends to do the same.  Their rates are reasonable and they are professional. We need more companies like this.

KSHO prides itself on no contract needed.  We don’t need you to sign a long-term contract because our service will deliver…

After several years of using KSHO’s competitors, we switched to the best! We’ve used KSHO at two different locations. Our first house for 3 years. When we moved, the decision was simple, call KSHO. Ken Shorter and his company are incredible. Ken has only provide exceptional service! We’ve had the same technician (Karl) each visit. Karl is also top notch. You couldn’t ask for better service. If I were giving star ratings, KSHO would be a solid 5. Not having a contract is great. Excellent monitoring response and friendly service. If you are looking for exceptional, quality and professional alarm service, call KSHO ALARM SERVICE INC. 

KSHO ALARM SERVICE INC. of Houston works to find alarm system solutions that fit the needs of your family through one-on-one service…

KSHO Alarms met every single one of my expectations. My wife and I had numerous questions on what type of alarm to get and what would work best within our needs and budget. KSHO took the time to make sure that I was getting exactly what I wanted and did not try to push any products on me. I have not had this type of customer service from any other company in a very long time. Carl, the tech who came out to install the system was 100% professional and did an outstanding job. Even after installation I still feel like the customer service surpasses all others. I don’t have to jump through hoops to talk to a real person and I still feel like any questions I have, no matter how rudimentary will get answered. If anyone is out there looking for an alarm to protect your home and family, don’t go with a company that just cares about how many customers they have, go with someone who truly cares and will remember your name.

KSHO ALARM SERVICE INC. of Houston is the ideal choice for restaurants, bars, and the retail sector…

T-BONE TOM’S Restaurant: Just wanted to take a moment and say that we have been using KSHO Alarm Service for several years. They do a great job for our restaurant when it comes to security and we are very please with KSHO Alarm Service. We do recommend them they are a great company to use.

KSHO prides itself on a commitment to excellence from answering initial to questions to installation and beyond…

I am very pleased with Ken Shorter and his company, KSHO.  They were thoughtful, careful, and prompt.  All of our needs and concerns were addressed – without any pressure to agree to a contract or their services. They have been attentive to needs after installation as well, including answering questions or helping us figure out how to best deal with various situations. The installation was carefully and accurately done, as promised. I can count on the fingers of one hand the companies I know where the owner returns calls and email personally!  This is one.  Thank you, Mr. Shorter and your crew – a blessing to us!  As the other writers say, peace of mind? Call KSHO.

Outstanding service, and outstanding value – all in a day’s work with KSHO ALARM SERVICE INC….

I just wanted to take a moment to comment on what a pleasure it was dealing with KSHO Alarm Services.  The technician was very knowledgeable and professional in every way.  He was very patient and answered every question I had and made sure that I understood everything before he left.  I highly recommend KSHO Alarm Services to anyone looking for an alarm company that not only provides excellent service but also an outstanding value.

KSHO ALARM SERVICE INC. knows that you will move in your lifetime – we’re with your family through the move…

KSHO Alarm Service has been excellent to my fiancé and I.  I have been a customer for nearly three years now, and have had nothing but timely, pleasant service.  When we moved this past summer, KSHO made the move as easy as possible.  Technical support is excellent, and the representatives are always kind.  Not to mention having the security in place gives us piece of mind.  Thanks KSHO!